This Privacy Policy explains how mixlight Inc., operating asTrellean ("we", "us", "our"), collects, uses, discloses, and protects personal information in connection with our website and our business activities. We are based in Canada and handle personal information in accordance with thePersonal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.
Information we collect
We collect only what we need to respond to you and to run our website.
- Information you give us. When you submit our contact form or email us, we receive the details you provide, which typically includes your name, email address, the topic you selected, and the contents of your message.
- Communications. If we exchange emails or hold calls, we retain records of that correspondence to manage our relationship with you.
- Aggregate website analytics. We use privacy-focused, cookie-less analytics that record aggregate information such as page views, referring sites, and country. This data does not identify you personally.
We do not knowingly collect sensitive personal information through this website, and we do not collect payment information through it.
How we use your information
- To respond to your enquiry and communicate with you about your project.
- To prepare proposals, provide services, and manage our business relationship.
- To operate, maintain, and improve our website.
- To meet our legal, accounting, and regulatory obligations.
We do not sell, rent, or trade your personal information. We do not use your information to train artificial intelligence models, and we do not share it with third parties for their own marketing purposes.
Consent
By submitting a form on this website or contacting us by email, you consent to our collection and use of your information for the purposes described above. You may withdraw your consent at any time, subject to legal and contractual restrictions, by contacting us at the address below. If you withdraw consent, we may not be able to continue corresponding with you.
Cookies and tracking
This website does not use advertising cookies or cross-site tracking. Our analytics are cookie-less and collect only aggregate, non-identifying data. If this changes, we will update this policy and, where required, request your consent.
Service providers
We rely on a small number of trusted providers to operate this website and our business. They may process information only on our instructions and only as needed to provide their services:
- Hosting and content delivery: DigitalOcean and Cloudflare
- Contact form delivery: FormSubmit
- Email: IONOS
- Call scheduling: Cal.com
Some of these providers store or process data outside Canada, including in the United States. Where information is transferred outside Canada, it is subject to the laws of those jurisdictions and may be accessible to their authorities.
Retention
We keep enquiry and correspondence records only as long as needed for the purposes described above, or as required by law (for example, accounting and tax records). When information is no longer needed, we securely delete or anonymise it.
Security
We apply proportionate technical and organisational safeguards to protect personal information, including encrypted connections (HTTPS), access controls, and data minimisation. No method of transmission or storage is completely secure, but we take reasonable steps to protect what you share with us.
Your rights
Subject to applicable law, you may ask us to:
- tell you what personal information we hold about you, and how it has been used;
- correct information that is inaccurate or incomplete;
- delete information we no longer have a lawful reason to keep; and
- withdraw your consent to our use of your information.
To make a request, email us at [email protected]. We will respond within the timeframe required by applicable privacy law. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada or your provincial privacy regulator.
Children
Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children.
Changes to this policy
We may update this policy from time to time. The effective date at the top of this page reflects the most recent version. Material changes will be posted on this page.
Contact us
Questions about this policy or your personal information can be sent to[email protected]. Our privacy contact is responsible for compliance with this policy.
mixlight Inc. (operating as Trellean) is a registered company in Canada.